What’s New in Staffino: Q3 Highlights from Our Feedback Management Platform
We’re halfway through Q4, and it’s the perfect time to share what we’ve been working on over the last few months. From transforming how teams manage users to launching a fully operational
Customer Experience (CX)
EX vs CX: Difference, Examples & Why It Matters
EX (Employee Experience) refers to how employees perceive their journey within a company, while CX (Customer
Analyzing Open‑Ended Feedback: Best Practices & Examples
Analyzing open-ended feedback involves extracting meaningful insights from free-text survey responses, comments, and reviews. Unlike structured
How to Combine CSAT and CES for Deeper CX Insights
To combine CSAT (Customer Satisfaction Score) and CES (Customer Effort Score), include both CX metrics in
Customer Experience (CX)
EX vs CX: Difference, Examples & Why It Matters
EX (Employee Experience) refers to how employees perceive their journey within a company, while CX (Customer
Analyzing Open‑Ended Feedback: Best Practices & Examples
Analyzing open-ended feedback involves extracting meaningful insights from free-text survey responses, comments, and reviews. Unlike structured
Employee Experience (EX)
EX vs CX: Difference, Examples & Why It Matters
EX (Employee Experience) refers to how employees perceive their journey within a company, while CX (Customer
Core EX Metrics in 2025: Key KPIs for Employee Experience
The top EX metrics in 2025 include employee engagement scores, retention rates, eNPS (Employee Net Promoter
How to Build an Effective Employee Rewards Program
To build an effective employee rewards and recognition program, start by defining clear objectives, securing leadership
Employee Experience (EX)
EX vs CX: Difference, Examples & Why It Matters
EX (Employee Experience) refers to how employees perceive their journey within a company, while CX (Customer
Core EX Metrics in 2025: Key KPIs for Employee Experience
The top EX metrics in 2025 include employee engagement scores, retention rates, eNPS (Employee Net Promoter
Staffino CX Academy
Analyzing Open‑Ended Feedback: Best Practices & Examples
Analyzing open-ended feedback involves extracting meaningful insights from free-text survey responses, comments, and reviews. Unlike structured
How to Combine CSAT and CES for Deeper CX Insights
To combine CSAT (Customer Satisfaction Score) and CES (Customer Effort Score), include both CX metrics in
Top Causes of Customer Churn & How to Prevent Them
The causes of customer churn range from poor customer service and high pricing to lack of
Staffino CX Academy
Analyzing Open‑Ended Feedback: Best Practices & Examples
Analyzing open-ended feedback involves extracting meaningful insights from free-text survey responses, comments, and reviews. Unlike structured
How to Combine CSAT and CES for Deeper CX Insights
To combine CSAT (Customer Satisfaction Score) and CES (Customer Effort Score), include both CX metrics in
CX Stories & Case Studies
Inside Latvia’s Pharmacies: What AI Analysis of Public Reviews Reveals About Customer Satisfaction
As the pharmacy sector becomes increasingly competitive, what sets one chain apart from another isn’t just
The Most Extensive AI Analysis of Pharmacy Customer Reviews in Lithuania
Complaint handling is broken. Pharmacists are under the spotlight. And Kaunas? Let’s just say customers there
The Biggest AI Analysis of Pharmacy Customer Satisfaction in Poland
As public reviews continue to shape the perception and performance of pharmacy chains, understanding what customers
CX Stories & Case Studies
Inside Latvia’s Pharmacies: What AI Analysis of Public Reviews Reveals About Customer Satisfaction
As the pharmacy sector becomes increasingly competitive, what sets one chain apart from another isn’t just
The Most Extensive AI Analysis of Pharmacy Customer Reviews in Lithuania
Complaint handling is broken. Pharmacists are under the spotlight. And Kaunas? Let’s just say customers there
#Unstoppables
Staffino at CC Summit Madrid 2025: Improving Contact Centre Experience
In May 2025, Staffino took part in one of the year’s most anticipated CX industry events—the
Staffino at PharmacyForum UK 2025: Reinventing Pharma Experience
At the end of April 2025, our team—Tomas Rosputinsky (CEO & Co-Founder), Jan Gabauer (XM Director),
Staffino 2024 Wrapped
It’s that magical time of the year again! While Spotify Wrapped reminds you how much Taylor
#Unstoppables
Staffino at CC Summit Madrid 2025: Improving Contact Centre Experience
In May 2025, Staffino took part in one of the year’s most anticipated CX industry events—the
Staffino at PharmacyForum UK 2025: Reinventing Pharma Experience
At the end of April 2025, our team—Tomas Rosputinsky (CEO & Co-Founder), Jan Gabauer (XM Director),
Product Update
What’s New in Staffino: Q3 Highlights from Our Feedback Management Platform
We’re halfway through Q4, and it’s the perfect time to share what we’ve been working on
What’s New in the Staffino CX Platform: Discover the Latest Features We’ve Added!
At Staffino, we don’t just build tools—we solve real problems. And the first half of 2025
Meet the Wisdom Hub: Your Ultimate Staffino CX Platform Guide
We are excited to announce the official launch of Staffino’s Wisdom Hub—your go-to Staffino CX platform
Product Update
What’s New in Staffino: Q3 Highlights from Our Feedback Management Platform
We’re halfway through Q4, and it’s the perfect time to share what we’ve been working on
What’s New in the Staffino CX Platform: Discover the Latest Features We’ve Added!
At Staffino, we don’t just build tools—we solve real problems. And the first half of 2025
The best performing solutions bring our clients the best business improvements
Let’s team up and level up your experience management to get the happiest customers, employees, and the highest revenue.
